ClickShare CSE-800 Wireless Presentation System for Large Meetings Room Wireless presentation and collaboration system for boardrooms and conference rooms Description To bring the ClickShare know-how to boardrooms, conference rooms and sophisticated meeting rooms, the CSE-800 was introduced. Presently CSE-800 is the most impressive system amongst the ClickShare family that brings in a lot of exclusive features that include concurrent sharing of up to 8 people, automated and non-automatic restraint and black boarding and annotation. It was devised for enterprise roll outs and grants reinforced security features. A larger spectrum of connectivity choices- with Air Play and Google Cast support for non-HDCP content – and pivotal management. For More Products CS-100| CSE-200| CSE-800 Choose variant Barco ClickShare CSE-800 CS-100 CSE-200 Request a quote on this product. Get a quote × To get a Quote, Please fill the below fields. 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Send us an email Features Technical Specifications Accessories Software Manuals Video FAQ Wireless connection to central screen Enhanced security features Up to 8 users on-screen simultaneously Share from laptop, tablet or smartphone Moderation, blackboarding and annotation 4K DCI General Specifications Operating system Windows 7/8/8.1/10 32 & 64 bit Mac OSX 10.10/10.11/10.12 (Sierra) Android v5 & v6 & v7 (ClickShare app) iOS 8, 9 & 10 (ClickShare app) Video outputs 2x HDMI Frame rate Using inputs: Up to 60fps with one input @ 4K Up to 30fps with two inputs @ 4K Output resolution 4K DCI (4096x2160) @ 60Hz Noise Level Max. 25dBA @ 0-30°C Max. 30dBA @ 30-40°C/td> Number of sources simultaneous on screen 8 (4 per screen) Number of simultaneous connections 64 Audio Via HDMI, analog via Audio Jack 3.5mm, S/PDIF iPad, iPhone and Android compatibility Sharing of documents, browser, camera for both Android and iOS devices via ClickShare app Extended desktop Available (depending on the driver of your graphics card) Authentication protocol WPA2-PSK in stand alone mode WPA2-PSK or IEEE 802.1X using the ClickShare Button in network integration mode Wireless transmission protocol EEE 802.11 a/b/g/n and IEEE 802.15.1 Reach Adjustable with signal strength modulation; max. 30m (100 ft) between ClickShare Button and ClickShare Base Unit Frequency band 2.4 GHZ and 5 GHz (DFS channels not supported) Connections 2x Ethernet LAN 2x USB 2.0; 2x USB 3.0 (back); 2x USB 3.0 (front) Audio analog line out & in on mini jack socket (3.5mm), digital S/PDIF Temperature range Operating: 0°C to +40°C (+32°F to +104°F) Max: 35°C (95°F) at 3000m Storage: -20°C to +60°C (-4°F to +140°F) Humidity Storage: 0 to 90% relative humidity, non-condensing Operation: 0 to 85% relative humidity, non-condensing Anti-theft system Kensington lock Certifications FCC/CE Warranty 3 years standard Possible to extend to 5 years ClickShare Base Unit dimensions Power consumption Normal operation: 90W under full usage 52W under normal usage (connect 2 HDMI outputs, connect 1 HDMI input, share with 4 people) ECO mode: 30W Networked standby mode: < 1W Deep standby mode: < 0.5W Dimensions (HxWxD) 46.2mm x 282.3mm x 206.5mm (excl. antennas) / 1.8" x 11.1" x 8.1" 146.4mm x 282.3mm x 206.5mm (incl. antennas) / 5.8"x 11.1" x 8.1" Power supply Standard 110/220 V AC plug Weight 2.2kg / 4.85lbs Others ClickShare App R9861018, R9861028 ClickShare Button R9861500D01 ClickShare USB-C Button R9861500D01C ClickShare Extension Pack R33050093, R33050093, R9861002 Collaboration Management Suite (CMGS) R9861014 eXperience Management Server (XMS-110) R9811007, R9811007B, R9811007F, R9811007FG, R9811007G, R9811007I, R9811007X Applications Software ClickShare Launcher Installer Version: v01.11.00.04 Realease Date: 26 October 2016 Size: 12.47 MB Download Drivers & firmware ClickShare CSE-800 Base Unit Firmware Version: v18.104.22.168 Realease Date: 14 Dec 2017 Size: 284.71 MB Download Family Brochures ClickShare CSE-800 Mini Brochures Read more Download Spec Sheets Read more Download Installation Manual User Manual Read more Download Q: Where can I find the password for my ClickShare Base Unit's Wi-FI? Ans: The default Wi-Fi password is "clickshare". All default passwords can be found in the ClickShare installation and user guides available at the ClickShare product section at www.barco.com. Default passwords can be updated by logging into the ClickShare Base Unit's web interface. For further information please refer to the installation manual or user guide, or visit the Barco YouTube channel. Q: HDMI to VGA doesn't work Ans: If you need to convert HDMI to VGA please use an Active cable. Apparantly a lot of cables do not comply with HDMI regulations. And the IC get cut if too much power gets consumed ( 50 mA) Please use an active powered HDMI to VGA convertor. Q: How to pair a ClickShare button with the base unit. Ans:Insert the Button in the USB port at the front of the Base Unit you are using. Both the LEDs of the Button and the LEDs of the Base Unit will blink white.This means pairing is in progress. Wait until the leds stop flashing and are a constant white or red. When the LEDs become static white the Button is paired to the Base Unit,but no software update was needed. When the LEDs become static red,the Button is paired to the Base Unit and the software update has finished. Unplug the button. Q: ClickShare Extension Pack silent installation with MSI (Windows) installer Ans:Silent setup: In this setup, a user or an IT admin can install the ClickShare Launcher using the Windows command prompt. Following is an example of a silent installation: # Typical install (Launcher only) C:\Windows\system32\msiexec.exe /I <Filename>.msi /QN ACCEPT_EULA=YES # Custom install (Extended desktop only) C:\Windows\system32\msiexec.exe /I <Filename>.msi /QN ACCEPT_EULA=YES ADDLOCAL=ExtendedDesktopDriverFeature # Complete install (Launcher + Extended desktop) C:\Windows\system32\msiexec.exe /I <Filename>.msi /QN ACCEPT_EULA=YES ADDLOCAL=ALL Additional, optional parameters for all commands: INSTALLDIR=C:\ LAUNCH_APP=YES Note: If the full install, or the custom install is performed, the computer WILL reboot. This can be suppressed with norestart. A reboot will be needed afterwards for the extended desktop feature to be working. In case the end-user should decide if they want to reboot, /promptrestart /QB!+ can be used (basic UI, no cancel option, but prompt to reboot) The previous version of the launcher will be uninstalled regardless of the installation type chosen. This means that if you just install the extended desktop, The previous launcher version will be uninstalled too. Q: Part of the displayed screen is flashing when using Surface Pro Tablet Ans:When using a ClickShare Button with a Microsoft Surface Pro tablet, the displayed image on the screen can show a flashing border on top. This problem occurs when using the Surface Pro in another display resolution than its optimal display resolution. We advise to use the Surface Pro tablet in its optimal display resolution. It is also recommended to update to Windows 10, version 1703. Q: Setting Capture More option always on via Environment Variables Ans:The Capture More option can be set enabled by default if you add an Evironment Variable or add a Registry key Option 1 : Environment Variable Go to Control Panel Click on System Click on Advanced System Settings Click on Environment Variables In the System Variables, click on New and add following info Field Variable name : CLICKSHARE_CAPTUREMOREBYDEFAULT Field Variable value : 1 Option 2 : Registry add a new String Value in HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Environment Value name : CLICKSHARE_CAPTUREMOREBYDEFAULT Value data : 1 To use this function please use the most recent firmware version. Q: Do you offer an API or do you support RS-232 so we can control the ClickShare Base Unit from other devices? Ans:An API is available for each of the following Base Unit types: CSM-1, CSC-1 and the products in the CSE-range. Q: Do I always need to start the application at the start of every meeting? Ans:To activate the ClickShare Button, an executable needs to run. You can either start this executable manually every time you plug a ClickShare Button into your USB port (go to the USB drive and launch the ClickShare for Windows or Mac executable. To have the executable run automatically (without having to start up the application manually each meeting), you can install the ClickShare Launcher service on your laptop. Visit the Technical Downloads section of the ClickShare product at www.barco.com. (Note - You will need administrator rights on the laptop to install this service). System administrators can roll out the ClickShare Launcher service automatically to all computers in their network. Please refer to KnowledgeBase item 1489 for more info on this. Q: Can I connect to ClickShare using Bluetooth? Ans:No. Currently ClickShare does not support Bluetooth - we only support IEEE 802.11 a/b/g/n Q: When I use AirPlay from my MacBook, why do I get disconnected every 10-15 seconds? Ans:In order for AirPlay to work properly, the ClickShare base unit needs to be able to send ICMP packets (aka. ping) to the macOS device. Please make sure that ICMP packets are not being blocked. What could possibly block these packets: -a third-party firewall -the native macOS firewall When using the native macOS firewall, Stealth-mode needs to be disabled. This can be done by browsing to System Preferences > Security & Privacy > Firewall > Firewall Options... and uncheck the "Enable stealth mode" checkbox. Q: Can I Turn off DLL injection? Ans:DLL injection can sometimes cause some problems in combination with SharePoint 2013, Jabber or other applications For this reason, DLL injection can be configured via environment variable Q: How do I install a silent ClickShare Launcher with MSI (Windows) installer? Ans:Silent setup: In this setup, a user or an IT admin can install the ClickShare Launcher using the Windows command prompt. Following is an example of a silent installation: msiexec.exe /i ClickShare_Launcher_01_11_00_04_Setup_Win.msi ACCEPT_EULA=YES INSTALLDIR=C:\ LAUNCH_APP=YES /qn ACCEPT_EULA: This parameter shows that the installer accepts the EULA text as is. This parameters must be set to YES in order to continue to the installation. INSTALLDIR: This parameter specifies the installation directory for ClickShare launcher. If not specified, the default folder will be the Program Files folder. LAUNCH_APP: The ClickShare launcher application will be started right after the installation finishes if this parameter is set to YES. Otherwise, the launcher application will not be started. /qn: This parameter indicates that the installation will be done in silent mode, meaning that there will be no visible windows during the installation. Following command line can be used to uninstall the ClickShare launcher in silent mode. msiexec.exe /x ClickShare_Launcher_01_11_00_04_Setup_Win.msi /qn Note: The installer should be run as the 'USER', not as ‘SYSTEM’. Q: How to use annotation and blackboarding with the CSE-800 Ans:The blackboarding and annotation functionality can only be used when an interactive flat panel (touch panel) is connected to the CSE-800 via USB and HDMI output of the Base Unit. Annotation offers a blackboard with static capture as background on which you can write. In both modes the added annotations can be saved in a PDF format. More information can be found in the CSE-800 manual. Q: Where are my annotation and blackboarding PDF files saved on CSE-800? Ans:Since CSE-800 firmware v1.2, annotation and blackboarding were introduced. The annotation and blackboarding PDF files can be saved to 3 different locations: to the C:\Users\username\Documents\Clickshare_downloads\ folder on Windows or /Users/username/Documents/Clickshare_downloads/ folder on Mac of a computer that has a button plugged in and connected to the CSE-800. to the root of a usb stick that has been plugged into the CSE-800 to the mobile device that is connected using the ClickShare App If all three are connected at the same time, the annotation will be saved to all. In order for the annotation to be saved, there needs to be at least one of the above three connected. Q: How to configure auto update on CS-100, CSE-200 or CSE-800 Ans:Automatic firmware updates can be triggered in 3 ways: • triggered via a scheduled time • triggered at boot • manual trigger To start Automatic firmware updates, first log in to the Configurator. Click Support & Updates → Firmware. To check immediately if new software versions are available, click on Check now for updates. The system checks if new firmware is available and uploads this automatically to the Base Unit. To ask a confirmation before installing the software update, check the check box in front of Ask confirmation... . To check for new software at boot, check the check box Check at boot. During booting up, when new firmware is found, this firmware will be loaded and the Base Unit will reboot. To use a schedule, check the check box in front of Check on schedule. Click on the drop down box and select the desired time slot. Note: Select a time slot where you are sure the Base Unit will not be in use. Q: Why is the ClickShare unit still firing a DHCP request even though I set a fixed IP? Ans:This is a known bug. Upon boot of the Clickshare unit the device fires a DHCP request and receives an IP from the DHCP server. However, the ClickShare unit corrects it's own IP afterwards with the fixed IP configured. Thereby resulting in a mismatch of the DNS entry and the real IP of the unit. Possible impact: When using Network Integration mode the button connect through the corporate network and try to ClickShare units hostname via the DHCP entry. This could result in buttons being unable to connect to a base unit or buttons sharing to another base unit. Example: fixed IP xxx.xxx.8.50 this is also set in DNS server manually Unit reboots and does a DHCP request (identified as a bug)Unit sets fixed IP to xxx.xxx.8.50 DHCP delivers xxx.xxx.8.128 and warns DNS of new IP being delivered to CSM-1 Button is plugged in and tries to resolve the hostname of CSM-1DNS resolves to xxx.xxx.8.128But nobody is listening at xxx.xxx.8.128, thus not connecting OR Another Base Unit is listening to xxx.xxx.8.128, hence sharing to another Base Unit Solution:For now we advise one to add a DHCP entry for the MAC address of each ClickShare unit one wants to set a fixed IP for. The entry is a combination of both the units MAC address and the fixed IP one wants to assign. Afterwards the ClickShare unit can be set to automatically resolve it's IP from the DHCP server. This will result in the ClickShare unit always retrieving the same IP. Q: Do I need admin rights on my laptop to use ClickShare? Ans:You do not need admin rights on your laptop to use ClickShare.You can use ClickShare by manually starting the application when you plug in a Button.You do need administration rights to install the ClickShare Launcher on your PC or Mac. By installing the ClickShare Launcher on your machine you ensure that the ClickShare application starts automatically every time you plug a button into your computer. Q: Can I use a different antenna for the ClickShare base unit? Ans:The antenna type is RP-SMA. The use other antennas is permitted as long as the gain is not above 2dBi. Two antennas are included in the ClickShare box. To avoid damage during transport, they are not pre-mounted. Depending on the installation method you should secure the antenna to the back of the Base Unit or to the front panel of the rack mount. The antennas can rotate for a better wireless connection. Q: AirPlay doesn't work with MDM installed Ans:iOS devices configured via MDM can connect on the ClickShare Wifi or in the corporate network but can't enable AirPlay. ClickShare does not support the option to require a passcode on first AirPlay pairing although we support pincode on AirPlay usage. In the MDM settings the option "Require Passcode on first AirPlay Pairing" needs to be disabled. Q: HDMI input or output does not work on CSE-800 Ans:HDMI input or output does not work on CSE-800 Check if the correct ports are being used. The ports on the left are the HDMI out ports. The ports on the right are HDMI in ports. Make sure the HDMI socket pins are not damaged. Try with the second HDMI in/out port. Q: Corporate network doesn't work on Luxul Wireless devices in WPA/WPA2 Mixed mode. Ans:When you have a wireless equipment from Luxul Wireless,> set the Wireless security mode into WPA2 mode. When the setup is in WPA/WPA2 Mixed mode, the button will not connect to the access point. Q: Powerpoint Slide Show mode is blocking on DELL Latitude E5470 Ans:When using a DELL Latitude E5470 laptop, it might occur that your powerpoint presentation gets stuck while being in slide show mode. This issue is related to this type of laptop, as it also occurs when no ClickShare Button is plugged into the computer. By setting the theme of the computer to "windows 7 basic", the PowerPoint Slide Show also blocks. This issue can be tackled by plugging in your laptop's power connector. Q: My Base Unit does not show up in the Chromebook, Google Cast app or Google Cast extension to cast to. Ans:When the time settings on your Base Unit and the time settings on the device you are trying to share from are different, the Base Unit will not show up in the device list. To solve this we advise to synchronize the Base Unit and device time settings with an NTP server. A time-zone difference should not impact the ability to share on the Base Unit using Google Cast. Q: I see less resolution options in the WebUI Ans:CSM-1 has a fixed list of resolutions. (without checking what the monitor is capable of) CS-100/CSE-200/CSE-800 have a list adapted to what the display supports according to the EDID information of the monitor.. So less options, but tailored to your solution. Q: Audio jumps to ClickShare when there is a Lync call Ans:When there is a call via Microsoft Lync and you start sharing the call via ClickShare, the audio jumps to ClickShare Change the speaker settings in Lync to prevent audio passing ClickShare during the call Q: My digital signature certificate has expired Ans:I get the message that my certificate has expired. The GlobalSign certificate validates that the ClickShare firmware and client are genuinely released by Barco. Even though the date may suggest that the certificate has expired, this is actually not the case as the firmware carries a timestamp from before the expiry date, and as such the ClickShare firmware is a genuine Barco release. In the rare case the ClickShare button would be blocked because of an expired GlobalSign certificate, this is probably related to the fact that older firmware releases do not contain a signing time. We want to stress that only customers who validate application signatures are affected by this. In this case following actions have to be taken: CSC-1: update to the latest firmware release v01.07.00.33. CSM-1: update to v01.04.00.82 firmware or higher. As for the ClickShare launcher, please update to version v01.07.00.29 or higher Q: Can I use hardware acceleration with ClickShare? Ans:ClickShare turns Hardware Acceleration off during fast capturing to improve performance and quality. Hardware Acceleration can be switched on again, but it might impact the sharing experience. CickShare returns all settings to their original state after the client is closed properly Q: "Display Composition is full." Maximum simultaneous connections Ans:When clicking the button to share a message appears. Display Composition is full. Click and hold the ClickShare button to show content fullscreen. Solution Step Action 1. This message means the maximum numbers of buttons sharing to the screen has been reached. The maximum numbers of buttons sharing to the screen depends on the product: Product Max button connections Max Users on screen CSC-1 64 4 CSM-1 8 2 CS-100 8 1 CSE-200 16 2 CSE-800 64 4 on single screen 8 on dual screen Escalation None Downloads KB1181_-_ClickShare_-_Display_Composition_is_full.pdf Q: Does ClickShare support iPads? Ans: In combination with the ClickShare Base Units we advise to use our ClickShare apps. For iOS mobile devices the ClickShare app is available in the Apple app store and supports both iPhone and iPad Q: Why can’t I find the ClickShare Base Unit SSID wireless network displayed in my wireless networks? Ans: By default the SSID is broadcasted. However, you can choose to hide the SSID using the settings in the Web Interface. If the SSID is hidden you can still connect to the ClickShare wireless network, but the method to use depends on the operating system of your laptop. You can find instructions for your operating system online. The default SSID and password to connect to the Base Unit are available in the installation manual for IT and Facilities. Q: Why can’t I see the ClickShare drive when I’m using Windows XP? Ans:This problem might be caused by a known issue of Windows XP, whereby a mapped drive is not displayed. You can find more details and the appropriate solution via this link. ( https://support.microsoft.com/kb/297694 ). Q: Button update over WiFi doesn't work Ans:The button update over WiFi can only work if the base unit updates are performed incremental. Q: Why is my ClickShare Button disconnecting and having problems reconnecting? Ans:If a Button disconnects frequently or after disconnection it won't connect anymore then you might be encountering wireless connection issues. Channel/band issue. Step Action 1. ClickShare is a Wireless presentation tool that works on a selectable channel and band. Changing band and channel can improve the wireless connection significantly. In some environments other wireless equipment or networks can make ClickShare unusable or cause buttons to disconnect very shortly after being used. This can be prevented by white-listing the ClickShare SSID in the other equipment. Ask your IT admin to set your ClickShare SSID as an authorized access point in other local wireless equipment. Other equipment (e.g. CiscoWorks Wireless LAN Solution Engine Express or Aruba Networks) may also use dynamic allocation of wireless channels. Access point issue in corporate network Step Action 1. If we see that the Button is not choosing the best Wi-Fi access point in corporate network, it’s most likely due to the fact they are load balancing the AP’s. AP’s with load balancing enabled will lower their power to make client roam to another AP. Our Button doesn’t do roaming. Based on this, if a Button starts scanning and the closest AP has temporary lower power output then others, the Button will take a further one. After connecting it will stay there to, even when the closest AP is outputting higher power again. For optimum ClickShare performance, align with your IT admin to disable AP load balancing and reserve a free channel for ClickShare. Downloads KB1482_-_ClickShare_-_ClickShare_Button_keeps_disconnecting_and_has_trouble_to_reconnect.pdf Q: Why can’t I start the ClickShare application? Ans:In some companies, the IT policy built into the laptops prevent the use of ClickShare. This can manifest itself in two different ways: When the USB port is blocked, the Button does not start blinking when plugged into the laptop and no ClickShare drive appears in "My Computer" (Windows) or "Finder" (Mac). When no applications can be launched from a mass storage device the operating system shows an error message explaining that the program can not be started when you double click on the application. These security measures are usually controlled by your IT department and can be changed at your request. Once your IT department has approved the product, security settings can be updated accordingly and the product can be used. Q: Can ClickShare maintain the color depth of my high quality images? Ans:ClickShare captures and displays the image data using a 32bit color depth in an RGB color space using H264 codec Q: My new buttons won't work with CSC-1 or CSM-1 Ans:Our new button R9861500D01 can only work in combination with CSC-1 or CSM-1 when the units have the correct firmware version CSC-1 needs to be running on firmware version 01.09.00.22 CSM-1 needs to be running on firmware version 01.04.02.02 Upgrade your base unit to the latest firmware. Q: What should I do if I get a “waiting for button” message when I’m trying to use ClickShare? Ans:Some computers (eg the Dell XPS13) have a music management software installed. This software has been identified as "Dell Stage" or "Dell Music Stage". The software connects with the Button, which prevents the Button to connect with the ClickShare application. To resolve the problem, please uninstall this software or at least close the process before using ClickShare. Q: Audio of some applications like Audicity and Fidelius does not work Ans: • DVI cables (connected to the (DVI-I output) should be limited to 5m and only high quality DVI cables used. The CSC Base Unit supports DVI single link, but both dual link and single link DVI cables are supported mechanically. • VGA cables should be limited to 10m and connected to the DVI-I output using the DVI to VGA converter • DP cables (connected to the DP++ output) should be limited to 15m for all resolutions up to 1080p 60Hz. For all resolutions higher than 1080p 60Hz cables should be limited to 2m. Only DP certified cables should be used. • HDMI cables (connected to the DP++ output via a passive HDMI converter should be limited to 5m, and only high quality High Speed HDMI cables should be used. Please note that active cables without external power supply are not supported on any video output. Q: Airplay not working on Mac OS X 10.9 Ans: On latest Lenovo laptops there is a Hotkey Tool installed. This tool blocks the ClickShare Button in proper way of working. It prevents the exe file of starting up. Currently the application can't bypass the Lenovo Hot Key Tool. Remove the tool via uninstall or change a program feature in Microsoft Windows. Q: What mobile apps are supported? Ans:In combination with the ClickShare Base Units we advise to use our ClickShare apps. For mobile devices the ClickShare app is available in the PlayStore and the Apple app store. For PC's running on Windows or Mac, we advise to download the 'MirrorOp for ClickShare' app from https://mirrorop.com/product_mop_for_clickshare.html Q: How to use Airplay on ClickShare Ans: Q: How to configure ClickShare Ans:A series of how-to videos are available on the Barco ClickShare website showing you how to install and configure the Base Unit. ClickShare solves those very recognizable issues commonly experienced in meeting rooms worldwide. This system not only helps the presenter get the presentation on screen in a second via a wireless AV switch, but it also encourages collaboration by allowing multiple participants to show their content simultaneously. Q: Pairing is needed after factory reset Ans:After performing a factory reset, a pairing between base unit and buttons is needed. If you do not do this an error message will appear. Connection failed. Please pair the ClickShare Button again with the Base Unit. Q: Why is my ClickShare Button not working when I plug it into my laptop? Ans:In some companies, the IT policy built into the laptops prevent the use of ClickShare. This can manifest itself in two different ways: When the USB port is blocked, the Button does not start blinking when plugged into the laptop and no ClickShare drive appears in "My Computer" (Windows) or "Finder" (Mac). When no applications can be launched from a mass storage device the operating system shows an error message explaining that the program can not be started when you double click on the application. Both security measures are controlled by the IT department. The IT departement usually has a procedure in place to approve new products that are based on USB. If you want to use ClickShare in your company and your IT department is willing to put ClickShare through their procedure, contact us for a demo request. Once your IT department has approved the product, they can change the security settings accordingly and the product can be used. Q: Can I access the ClickShare Base Unit using my laptop’s wireless connection? Ans: To access the ClickShare Web Interface via the Base Unit wireless network on your laptop, connect to the Base Unit wireless network using the SSID and password. On your laptop, browse to http://192.168.2.1. A login screen appears, use your admin log in details and the web interface opens. (Note – SSID and default passwords are referenced in the ClickShare installation manual) Firmware version 1.07 for CSC-1 and CSM-1 firmware version 1.04 allows you to disable access of the WebUI over Wi-Fi. Q: I'm unable to share from extended desktop Ans:In order to make use of the extended desktop functionality while sharing with ClickShare, a one-time setup is necessary: Install the new ClickShare Extension Pack. The pack can be found in the Technical Downloads section on the product page. This pack contains both the ClickShare Launcher and the extended desktop driver and enables support for extended desktop on Windows 8 and 10. Extended desktop on Windows 8 and 10 is supported for the CS-100, CSE-200 and CSE-800 units. For the CSC-1 and CSM-1 units, the pack can be installed and the launcher will be up and running. However, the extended desktop functionality will not be available for Windows 8.0 and up. In the past, we have seen problems with: Nvidia control panel 320.18 To verify if your system should be able to share extended desktop: Please open you resolutions settings in Windows. Press Windows + p key combination Select extend mode Verify if you have now 2 visible screens in the resolution window or not. if your system is not able to make the second screen and is not in the list above please contact us. If your system is able to make the second desktop and is not able to share, please contact us Q: Why does the white light (the LED ring) keep flashing on the ClickShare button? Ans:When the LED ring on your ClickShare Button is blinking white it indicates that the Button is trying to connect to the Base Unit. It should stop flashing, but stay white after it has connected and the user has started the ClickShare application. If it won’t stop flashing, “pair” it with the Base Unit, by inserting the ClickShare Button into the USB port at the front of the Base Unit. When the LEDs of the Button and the Base Unit are steady white, the pairing is completed and you can re-insert the Button into your laptop and try again. Q: Can I use my Linux Laptop with ClickShare? Ans:Yes support for Linux clients, Fedora 20 and Ubuntu 14.04LTS, was launched for ClickShare CSC-1 in firmware version 1.07 and for CSM-1 in firmware version 1.04. UPDATE :Support for the Linux client has ended as it requires an enormous effort to support all the Linux distributions and their quick updates, while the usage rate of the Linux client was/is very limited. However, the customer can still share to a CSC-1 using the MirrorOp extension within the Google Chrome browser or to a CSE-200 using the Google Cast extension within the Google Chrome browser on Ubuntu. Q: Can I share audio from my laptop using ClickShare? Ans:Yes, ClickShare can transmit the audio from a laptop. Depending on the laptop the output is automatically set to the ClickShare when plugging in the Button. If not, you can change the audio output of your pc, and control the volume, through the audio configuration panel of Windows or MacOS. The audio signal is included in the HDMI, mini jack or SPDIF output depending on the configuration of the Base Unit. The audio signal is not included in the DisplayPort or DVI-I signal of the Base Unit. Exception: Audio can be outputted embedded over DisplayPort if you are running 1.05 on the CSC-1. Possible troubleshooting steps if your screen is shown, but your audio is not playing on the meeting room audio system Your audio signal on your PC is muted Right click on the speaker icon and switch off the mute. Audio system of the meeting room is not switched on Switch on the audio system of the meeting room. When using separate audio, audio cable is not connected Check audio connection between the Base Unit (audio out, green connector) and the audio system of the meeting room. Default speaker is not correctly set . With a Button inserted, set ClickShare speaker as your default speaker. Buttons are not re-paired after changing the audio setting on the web interface Re-pair the buttons. Audio setting on the web interface is not correctly set. Consult your administrator to select the correct audio setting. Q: unable to share Ans:Click on the "show hidden icons" arrow ( highlight on the red circle), ClickShare icon will be visible Q: All Buttons are in use by another application message Ans:If McAfee is installed on your Windows pc, sometimes the ClickShare.exe file won’t start. This is only seen on Windows 7 and can resolved by updating McAfee Host IPS 8.0 Patch 4, which is available from the McAfee Downloads site. More info on : https://kc.mcafee.com/corporate/index?page=content&id=KB79039 Version number of HIPS will be 22.214.171.12419 after updating Patch 4 Q: Does the ClickShare extended desktop work on Mac OS X? Ans:The extended desktop functionality is not available on Mac OS X. Creating a virtual extended desktop (i.e. an extended desktop without a second physical monitor connected to the computer) is not supported in this Operating System. For macOS you can use extended desktop when sharing via Airplay to the Base Unit. Q: Does ClickShare support dual screen presentation mode in MS PowerPoint? Ans: Yes, ClickShare Link works with AppleTV Generation 3 and above. Unfortunately it does not work with Apple TV Generations 1 and 2. If your AppleTV can provide 1080p resolution it is Generation 3 and will work with ClickShare and ClickShare Link. Using the latest Firmware will enable you to use Airplay Mirroring direct from your iOS device, with no need for Apple TV. Go to Barco.com to download the latest firmware. Q: How to use extended desktop on ClickShare A: Q: How to use moderation with the CSE-800 A: Q: How to use the Collaboration Management Suite (full) A: Q: Why am I not able to mirror my screen when using the 'cast icon' in the pull down menu on an Android mobile device? Ans:Depending on the brand of your phone, the cast icon can have a different implementation. Some vendors replace the default Google cast implementation with their own mirroring software. In case the cast icon is not working in combination with ClickShare, we advise you to install the 'Google Home' app (or any other native Google cast app) from the PlayStore and use this app to mirror your screen to the ClickShare Base Unit. Q: How to update your firmware on CS-100, CSE-200 or CSE-800 Ans: ClickShare turns Windows Aero Glass off during fast capturing to improve performance and quality. This may change the color scheme temporarily while ClickShare is being used. Aero Glass can be switched on again, but it might negatively impact the sharing experience. ClickShare returns all settings to their original state after the client is closed properly. Q: Can I change the drive letter for the ClickShare Button? A: Q: How to use the Google Home with ClickShare A: Q: How to use the ClickShare iOS App A: Q: Why doesn’t the ClickShare Base Unit turn the video on when it comes out of standby mode? A: When the Base Unit display output is set to automatic and a different display is connected, there is no output signal when the ClickShare Base Unit wakes from standby. To fix this, set your monitor in a fixed resolution before it goes to standby and reboot the Base Unit after connecting a different display. Q: How to use the ClickShare Android App A: Q: How to choose security levels A: Q: How to customize your ClickShare buttons A: Q: How to change the wallpaper A: Plugging a USB mass storage device into the back of the ClickShare Base Unit can on occasion prevent the unit from starting. To fix this please unplug the USB mass storage device and try again. Q: How to use the Collaboration Management Suite (short) A: Q: How to install the Collaboration Management Suite A: Q: How to activate network integration A: Q: ClickShare button disconnects because of Windows Power Option settings. A: Open the Windows Power Options (Right click battery icon/Control Panel.) and check if "USB selective suspend setting" is disabled. Q: Why does it show that I am in dual display mode on ClickShare, when only one display is connected? A: A potential instability was discovered on the 4K input board on the ClickShare CSE-800 model (order number R9861580xx) with revision number 3 or below. The instability manifests itself (irregularly) in extreme cases, when using the 4K inputs simultaneously for many hours. You may notice the occurrence of this issue due to the fact that the HDMI input images get frozen. All other functions of the CSE-800, like button sharing, keep on working fine. Please verify whether your Base Unit has revision number 3 or below. This can be determined by the label on the bottom of the device. In case you believe this issue is noticed, please contact our helpdesk. Q: BSOD when installing the Extension Pack A: This could be related to language settings on your Mac. Add a new language or open the language window to initialize languages. This will update the language configuration file, which allows the ClickShare client to detect your language and to start the next time you try. Afterwards you can always remove the language, ClickShare will keep on working. The link below shows you how to change the settings http://mac-osx-solutions.net.magnamentis.com/various/1002-en-chan-sys-lang.htm Q: What are the specifications of the CSE-800 HDMI inputs and outputs A:The CSE-800 has two HDMI inputs. Each of the HDMI input and output connectors are compliant to the HDMI 1.4 standard and are able of receiving a full 4k DCI (4096x2160) at 60Hz. Both inputs and outputs support HDCP 1.4. A firmware update, yet to be finalized, will provide support for HDCP 2.0. The input board is capable of processing 60fps on a maximal resolution of 4K DCI (4096x2160). This processing capacity is shared over the two input channels. In case only one of the input connections is used, the input board is able to process the full input bandwidth of the input signal, meaning up to 4K at 60Hz and 60fps. Whenever a second input is applied, the resources on the input board need to be divided proportionally over the two input signals. Each of the inputs will accept a 4K 60Hz stream but will drop to 30fps, meaning half of the frames will be dropped for each of the inputs. Two full HD input streams, each sharing at 60 fps, will not result in frames being dropped. The difference between Hertz (Hz) and Frames per Second (fps) - The input connector specification is related to the bandwidth of the input electronics and is typically expressed in resolution and Hertz (Hz), whereas the processing capability indicates how much image data can be received and processed. This capacity is typically expressed in resolution and frames per second (fps). Q: The update takes a long time A: When updating the CSE-800 from v1.1 to 1.2 it will take some more time than usual due to a firmware upgrade of the input card. Please do not power cycle the unit while updating and wait until the unit comes back on its wallpaper. Q: When I use the iOS app I get error 403 when connecting to Google Drive A: The issue is seen on App version 2.1.2 build 2 and will be fixed in build 2.1.5 Q: What type of document files can be opened in the App A:In Clickshare iOS/Android apps, We can support following file extension (for document & Photo) doc docx ppt pptx pdf xls xlsx txt jpg jpeg Q: Windows 10 (creators edition) and ClickShare Extension pack A: If you wish to use extended desktop functionality when presenting with ClickShare, you need to download the ClickShare Extension Pack. However, at this time there is an incompatibility with the recent Windows 10 update (Creators edition). The key is in WDDM 2.2 graphics driver model. It is only available on the new Windows 10 1703. The old v3DDK driver still works on the new Windows 10 1703 as long as the graphics driver model is lower than WDDM 2.2. Most business customers typically use Intel graphics adapters. We haven't seen any WDDM 2.2 drivers from Intel yet. NVidia and AMD typically use WDM 2.2 drivers for their newer graphics adapters on Windows 10 1703. We are currently incorporating a new driver in order to be compatible with this newest Windows 10 update. We will release a new extension pack with the new driver very shortly. Q: Setting ClickShare Client Location via Environment Variables < A: The ClickShare Client ( exe file ) can be started from another location than the Button if you add an Evironment Variable Go to Control Panel Click on System Click on Advanced System Settings Click on Environment Variables In the System Variables, click on New and add following info Field Variable name : CLICKSHARE_CLIENT_PATH Field Variable value : D:\ClickShare\clickshare_for_windows.exe as an example This function can only work via Launcher Service 01.09.00.0002 and upwards Q: No Pin-code on AirPlay A:Passcode verification is only possible on the CSE product range. There is no support for Airplay passcode on CSM-1 or CSC-1. Q: Why is virtual extended desktop option in a low resolution? A: Windows 7 Windows 8 Windows 10 Windows 7 The Virtual Extended Desktop is generated by Microsoft Operating System with information provided by the Graphics Card in the laptop. The Graphics Card provide some resolutions to the OS and ClickShare uses the highest possible resolution for it's Virtual Extended Desktop mode. In some cases it is possible to generate a custom resolution which can be higher than the provided resolution in the OS. Windows 8, Windows 10 Here the Virtual Extended Desktop works with the driver that is included in the ClickShare extension pack. The resolution of the Virtual Extended Desktop is set to the same resolution as the physical screen. If the resolution cannot be set to the same resolution of the physical screen a default resolution of 1080p is used. Q: My Base Unit is listed in grey in the Management Suite A:The reason for this issue is that your Base Unit has another IP address compared to the moment that the unit was added in the Management Suite. You can still access the Base Units Web interface by clicking on the Hostname. Removing the grey listed Base Unit and adding the unit again is a solution. We advise to configure your Base Unit with a fixed IP address or adding a DHCP entry for the Base Unit mac address to make sure the Base Unit always has the same IP address. Q: ClickShare application stops immediately after start sharing when DisplayLink installed A:When DisplayLink Software is installed on your computer, it might happen that after pressing the Button in order to start sharing, the ClickShare application stops immediately. This issue has been reported in combination with older versions of DisplayLink. Please make sure you have the latest version of DisplayLink installed on your computer. http://www.displaylink.com/downloads Q: What is the restriction on length of connected video cables to my ClickShare Unit? A: DVI DVI cables (connected to the (DVI-I output) should be limited to 5m and only high quality DVI cables used. The CSC Base Unit supports DVI single link, but both dual link and single link DVI cables are supported mechanically. VGA VGA cables should be limited to 10m and connected to the DVI-I output using the DVI to VGA converter. DP DP cables (connected to the DP++ output) should be limited to 15m for all resolutions up to 1080p 60Hz. For all resolutions higher than 1080p 60Hz cables should be limited to 2m. Only DP certified cables should be used. HDMI HDMI cables (connected to the DP++ output via a passive HDMI converter should be limited to 5m, and only high quality High Speed HDMI cables should be used. Please note that active cables without external power supply are not supported on any video output. Q: ClickShare Button update triggers Windows pop up to restart A:When a ClickShare Button is updated with new firmware, Windows 7 asks the user to restart the computer. It is not necessary to restart your computer. Q: ClickShare only works on IPv4 A: ClickShare only supports IPv4 addresses. IPv6 is not supported. Q: Where can I buy antenna extension cables and/or antenna mounting kits for my ClickShare Base Unit? A: These companies sell antenna extension cables of the correct type*: http://www.timesmicrowave.com/downloads/products/broadband.pdf http://www.rfconnector.com http://rfsupplier.com/ http://www.rfparts.com http://onwireless.com.au/3g-antenna-cables/premade-coax-cables.html http://www.rfshop.co.uk/coaxial-products/coaxial-cable-assemblies/with-rp-sma.html http://www.pasternack.com/cable-assemblies-category.aspx http://www.digitus.info/en/products/network/wireless-lan-antennas-and-accessories/ ** (*) The enumeration of the above suppliers and/or products does not mean that Barco endorses any of these suppliers or products, nor that Barco benefits from sales generated by the above mentioned suppliers. The acquisition of the necessary products, cables and/or connectors as required for the Clickshare product occurs at the sole responsibility of the party requiring such material. Barco shall under no circumstances bear any responsibility whatsoever in the sales process for such material, nor shall Barco bear any responsibility for the quality of the acquired products, cables and/or connectors. (**) We recommend to limit to the 5m cables of Digitus. Q: Why is the ClickShare tray icon not visible in Windows? A:Click on the "show hidden icons" arrow ( highlight on the red circle), ClickShare icon will be visible Q: Does McAfee prevent the ClickShare executable file from running? A: If McAfee is installed on your Windows pc, sometimes the ClickShare.exe file won’t start. This is only seen on Windows 7 and can resolved by updating McAfee Host IPS 8.0 Patch 4, which is available from the McAfee Downloads site. More info on : https://kc.mcafee.com/corporate/index?page=content&id=KB79039 Version number of HIPS will be 126.96.36.19919 after updating Patch 4 Q: Why do I see a message that my color scheme has temporarily changed when I use ClickShare with Windows 7? A: ClickShare turns Windows Aero Glass off during fast capturing to improve performance and quality. This may change the color scheme temporarily while ClickShare is being used. Aero Glass can be switched on again, but it might negatively impact the sharing experience. CickShare returns all settings to their original state after the client is closed properly. Q: Why do I see a message that my color scheme has temporarily changed when I use ClickShare with Windows 7? A: ClickShare turns Windows Aero Glass off during fast capturing to improve performance and quality. This may change the color scheme temporarily while ClickShare is being used. Aero Glass can be switched on again, but it might negatively impact the sharing experience. CickShare returns all settings to their original state after the client is closed properly. Q: Can I change the drive letter for the ClickShare Button? A: Use the command line DISKPART 1. Open Command Prompt. 2. Type: diskpart 3. At the DISKPART prompt, type: list volume 4. Make note of the number of the simple volume whose drive letter you want to assign, change, or remove. 5. At the DISKPART prompt, type: select volume n where n is the volume's number, whose drive letter you want to assign, change, or remove. 6. At the DISKPART prompt, type one of the following: assign letter=L Where L is the drive letter you want to assign or change. remove letter=L Where L is the drive letter you want to remove. Q: Why does ClickShare switch off Windows Aero Glass? A: ClickShare turns Windows AeroGlass off during fast capturing to improve performance and quality. AeroGlass can be switched on again, but it might negatively impact the sharing experience. CickShare returns all settings to their original state after the client is closed properly. To turn on, right-click the ClickShare icon in the systray and select ‘capture more’. What is the restriction on length of connected video cables to my ClickShare Unit? Q: I can't detect the ClickShare Base unit with my Android or iOS device A: Please make sure the Base Unit is switched on, broadcasting it's Wi-Fi and 'sharing with apps' is enabled in the settings. ClickShare works in either the 2.4 GHz and 5 Ghz band. Not all hardware has capabilities to work on 5 GHz Wi-Fi channels, this is the main reason for not being able to detect the base unit. For iOS Only iPhone 5 and upwards support 5GHz Wi-Fi channels. If you want to connect with your iPhone 4s or older to the Base Unit, please set the frequency in the Base Unit to 2.4GHz. iPad2 and upwards support 5GHz Wi-Fi. For Android: If the message "Error, host unknown" is still there, please check your mobile device; as some Android devices with a 3G/4G connection have a default 'Smart Wi-Fi switcher' functionality. If you have a device with this functionality it will switch to your data connection as soon as the device detects a Wi-Fi network with no or limited connectivity. Because of that switch, the ClickShare Base Unit will no longer be detected. Please follow these steps as a solution: Close the ClickShare app and go to settings, Wi-Fi and select the ClickShare Wi-Fi network of your Base Unit. If you have been connected before, select 'forget network'. Otherwise connect and enter the default password 'clickshare'. Pay attention to your notification centre and answer "stay connected YES" when you receive the "Wi-Fi has no Internet access. Tap for options" notification. In the ClickShare app the Base Unit will now be detected. Q: Why can’t I see participants’ webcams, when I use ClickShare and WebEx? Are they compatible? A: This is a feature of WebEx: To avoid a presenter's webcam image, displayed on a participant's screen, being captured again by WebEx and sent back to the presenter's laptop, webcam images are displayed as a separate layer on the screen. This layer cannot be captured by screen capturing software, so neither WebEx nor ClickShare can capture these images. To resolve this issue update your ClickShare Base Unit Firmware (version 01.03.00.0001 or higher). Q: How is the WPA2 key generated (eg. Using Mac Address)? A: The WPA2 key is generated following the IEEE802.11i standard on basis of the SSID and the passphrase. These 2 parameters can be changed by the system administrator via the Base Unit WebInterface. This WebInterface is only accessible after entering the administrator username and password. Q: How many people can share content via ClickShare at the same time? A: The ClickShare CSC-1 allows up to four screens to be displayed simultaneously, and the CSM-1 allows up to two screens to be shared simultaneously. Additional users can still join by using the “show me full screen” holding the ClickShare Button for 2 seconds and then their content is displayed full screen. Q: What data is available in the ClickShare log files and are there any restrictions on how much data is stored or the time period covered? A:The data stored inside the log files contains information about the current system state and does not contain any information about what’s been shared or captured on screen. Data items captured in the log files include: -component temperature -statistics about the current frame rate -number of connected users. Log files can also contain debugging information if the debug logging is enabled. (this can only be enabled via the base unit Web Interface with the system administrator password). The log files can be downloaded from the Web Interface under the Maintenance tab, then go to Logging -> Local Logging -> “Download Log”. The default administrator username and password are found within the ClickShare installation guide. Q: Will ClickShare work with Mac virtualisation software such as Parallels? A: There are two methods of displaying content on ClickShare if you are using virtualisation software on Mac OS/X such as Parallels: 1. The user can assign the USB port to the host machine (OS/X). In this case, Parallels content is treated like just any other application, in other words, the users main display is shown by ClickShare. 2. The user can assign the USB port to the virtual machine (e.g. Windows). In that case, the Windows desktop will be shown in normal mode. When in Unity mode, there is no Windows desktop - in this case, it is better to use option (1) as described above. Q: What can I do if the ClickShare Base Unit is installed in a place that is physically difficult to access? A: The ClickShare App provides a virtual button enabling you to share static content from your iPad, such as MS Office or pdf documents and jpeg images, as well as do annotations. The app can be downloaded from the Apple app store. AirPlay Mirroring function included in CSC-1 firmware version 1.07 (December 2014) and above. Q: Is there a “chairman” ClickShare Button that can control the other Buttons? A: The moderation feature is limited to the CSE-800.>The moderation feature is limited to the CSE-800. However, each ClickShare Button has the "show me full screen" feature.The moderation feature is limited to the CSE-800. This feature allows the user to remove all content from the central display and replace it with his own content, full screen. This is of course only possible when the moderator functionality is not used. Q: Does ClickShare support Android devices? A: In combination with the ClickShare Base Units we advise to use our ClickShare apps. For Android mobile devices the ClickShare app is available in the PlayStore and supports both phones and tablets Q: Does ClickShare support windows mobile devices? A:Given the market share for iOS and Android our current focus is on support both of those mobile operating systems and not on providing support for Windows mobile. We frequently review market shares to take decisions accordingly. Q: Will ClickShare work with video conferencing equipment? A:Both video outputs of ClickShare CSC-1 can be used for integration with other AV equipment. One of the video outputs can be connected to the display or projector in the room, in the appropriate resolution. The other video output can be connected to the data input channel of the video conferencing codec. If required, the resolution can be different for each ClickShare video output. The VC codec sends the image to the remote location using its data channel, the remote codec displays the image on the remote location. To avoid the ClickShare wallpaper being visible at all times at both locations, the wallpaper can be disabled in the Base Unit's web interface. Consequently, an image is only sent the remote location when someone is actually sharing content using a ClickShare Button or the ClickShare app. Q: Can you use ClickShare to wake up a display or projector or put one on standby? A: Yes. When configuring the ClickShare Base Unit on the web interface, you can define a period of inactivity in the display settings (i.e. when no ClickShare Button is actively connected to the Base Unit), after which the unit will mute the video output to the display or projector. Depending on the configuration of the display or projector, this can trigger a standby mode in the display or projector. As soon as a ClickShare Button is plugged into the laptop and connecting to the Base Unit, the Base Unit restores the video output signal to the display or projector, showing a welcome message or introduction screen. The ClickShare Base Unit can be put in to standby mode by pressing the standby button at the front of the unit. Q: Do I always need to start the application at the start of every meeting? A: To activate the ClickShare Button, an executable needs to run. You can either start this executable manually every time you plug a ClickShare Button into your USB port (go to the USB drive and launch the ClickShare for Windows or Mac executable. To have the executable run automatically (without having to start up the application manually each meeting), you can install the ClickShare Launcher service on your laptop. Visit the Technical Downloads section of the ClickShare product at www.barco.com. (Note - You will need administrator rights on the laptop to install this service). System administrators can roll out the ClickShare Launcher service automatically to all computers in their network. Please refer to KnowledgeBase item 1308 for more info on this. Q: Do you offer a solution to protect the ClickShare Buttons from theft? A: We do not offer a specific solution to protect the ClickShare Buttons or detect that they leave the room. However, their design avoids confusion with a USB flash drive. Moreover, the ClickShare Button is designed in such a way that people will notice it when walking away from the meeting room (weight, size, cable,…). In the rare case that one takes the Button away from a meeting room by mistake, the AV Manager can pair the Button, when returned, with any meeting room. The ClickShare Button can only be used in combination with a ClickShare Base Unit. Q: Can we fix the ClickShare Button to a meeting table? A: ClickShare Buttons can be stored in the ClickShare Tray. There are no plans to physically restrict how ClickShare Buttons are used and no plans to fix them to meeting room tables. Barco does not physically prevent people from taking a ClickShare Button out of a meeting room, however Buttons are intentionally designed to be distinctive to avoid confusion with USB flash drives. Each ClickShare Button can only be used with a ClickShare Base Unit so in the rare event that a button is taken it is usually returned quite quickly. Q: Do you offer a solution to protect the ClickShare Buttons from theft? A: We do not offer a specific solution to protect the ClickShare Buttons or detect that they leave the room. However, their design avoids confusion with a USB flash drive. Moreover, the ClickShare Button is designed in such a way that people will notice it when walking away from the meeting room (weight, size, cable,…). In the rare case that one takes the Button away from a meeting room by mistake, the AV Manager can pair the Button, when returned, with any meeting room. The ClickShare Button can only be used in combination with a ClickShare Base Unit. Q: Can we fix the ClickShare Button to a meeting table? A: ClickShare Buttons can be stored in the ClickShare Tray. There are no plans to physically restrict how ClickShare Buttons are used and no plans to fix them to meeting room tables. Barco does not physically prevent people from taking a ClickShare Button out of a meeting room, however Buttons are intentionally designed to be distinctive to avoid confusion with USB flash drives. Each ClickShare Button can only be used with a ClickShare Base Unit so in the rare event that a button is taken it is usually returned quite quickly. Q: Will the ClickShare Button work with a USB 3.0 port? A: The ClickShare Button is a USB 2.0 device but works perfectly on a USB 3.0 port. Q: Can you maintain and configure ClickShare Base Units remotely? A: The ClickShare Management Suite (order number R9861014) allows you to monitor and update ClickShare Base Units across your company’s network. Further information on the ClickShare Management Suite can be found on www.barco.com. https://www.barco.com/en/Products-Solutions/ClickShare-application-software/Web-based-tool-managing-all-ClickShare-units-in-the-network.aspx Q: Do you offer a rack mount kit for ClickShare? A: Yes, for meeting rooms with a dedicated AV rack, an optional Rack Mount for the ClickShare Base Unit is available. Barco offer a 19” rack mounting kit. This kit includes the rack mount, mounting screws and extension cables to bring the antennas to the front of the rack. The kit can also be used for a CSM-1 Base Unit, but the unit cannot be screwed on to the rack mount. Q: Why can’t I see ClickShare in my list of wireless networks? A: This depends on the configuration of the Base Unit: within the ClickShare Base Unit’s web interface you can select whether the ClickShare Base Unit’s SSID (Service Set Identifier) is broadcast or not. If the SSID is broadcast, the network will appear in your list of wireless networks. If the SSID is not broadcast, it depends on your operating system and the software you use to scan for wireless networks or devices. At most, a network called “SSID not broadcast” or “Hidden WLAN” (or something similar) will show up in the list of wireless networks. By default, the SSID is broadcast. Note: The ClickShare Base Unit is broadcast on a 5Hz frequency by default, some PC or laptop do not detect this frequency. Q: Can I access the ClickShare Base Unit using my laptop’s wireless connection? A: To access the ClickShare Web Interface via the Base Unit wireless network on your laptop, connect to the Base Unit wireless network using the SSID and password. On your laptop, browse to http://192.168.2.1. A login screen appears, use your admin log in details and the web interface opens. (Note – SSID and default passwords are referenced in the ClickShare installation manual) Firmware version 1.07 for CSC-1 and CSM-1 firmware version 1.04 allows you to disable access of the WebUI over WiFi. Q: How secure is ClickShare? A: Primarily, the network between the Base Unit and the ClickShare Buttons is protected with WPA2-PSK authentication. In the unlikely case that this would be hacked, there is a second level of encryption: the content itself that is sent over the network is also encrypted. Next to that, it is also interesting to note that we are not sending the file itself over the network, but only snapshots of the laptop’s screen. More details regarding the security for ClickShare are described in our whitepaper. Downloads WhitePaper.pdf Q: Can I use a repeater to increase the distance between my ClickShare Base Unit and the ClickShare Buttons? A: The use of repeaters is not currently supported. Refer to KnowledgeBase 1225 for more information about using extension cables. Q: Can we limit ClickShare’s signal strength? A: Signal strength modulation is included from firmware release 1.07 on CSC-1, and from firmware release 1.04 on for CSM-1. Q: Can I extend the antenna on the ClickShare Base Unit? A: For more information about antenna and extension cables please refer to the ClickShare installation guide. For information on where to buy, please refer to KnowledgeBase item KB1453. Q: Can I use a different antenna for the ClickShare base unit? A: The antenna type is RP-SMA. The use other antennas is permitted as long as the gain is not above 2dBi. Two antennas are included in the ClickShare box. To avoid damage during transport, they are not pre-mounted. Depending on the installation method you should secure the antenna to the back of the Base Unit or to the front panel of the rack mount. The antennas can rotate for a better wireless connection. Q: What is the limit on the number of ClickShare Base Units I can use in a given area? A: As with other wireless networks based on IEEE 802.11, this depends heavily on the existing environment - the infrastructure of the building and other wireless networks and devices in the vicinity of the ClickShare Base Units. It will also depend on the type of content that is shared, using the ClickShare Buttons. As a reference, 1 ClickShare Button sharing HD video will consume approximately 8-10 Mbps. The maximum physical rate of the Wi-Fi module of the ClickShare Button is 65 Mbps. As a rule of thumb, you can have up to three ClickShare units with overlapping reach on the same channel. Q: Do you offer DFS (Dynamic Frequency Selection) channels? A: No, we do not offer DFS channels.